How to Set up Auto Replies on Facebook Marketplace
(Step by Step)
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In this guide, we'll show you step by step how to set up auto reply on Facebook Marketplace using Nerdy Panda's Google Chrome extension. Whether you're a real estate agent managing dozens of listings, a car dealer handling high volumes of inquiries, or a small business owner selling products daily — you can have AI-powered auto replies running in under 5 minutes. Follow the steps below and start closing more sales today.
Download the Nerdy Panda extension on your Google Chrome Browser
Open your Google Chrome Browser on your computer or download it here.
Then download the Nerdy Panda Extension.
Copy your User Email from the settings on your dashboard and paste it in the extension. This will link the information on the dashboard to the extension.
Go to the marketplace section of your messages. The URL should begin like this: https://www.facebook.com/messages/…
Make sure you have unread messages in your conversations. They are marked with a blue dot.
Now run the extension and let it run for 60 seconds without minimizing the window or switching tabs.
Tip: If you want to use your computer to work on other things, open a new browser and you can place it on top of the one you are using to run Nerdy Panda. Just remember to not minimize the window or switch tabs!
Fill out your "General Description" Section
On your dashboard fill out the General Description field with general information about your business. Only include FACTS about your business. Do not tell Nerdy Panda how to behave in this section. You can insert things like:
- ✓Phone number
- ✓Email address
- ✓Physical address
- ✓Shipping options
- ✓Financing options
- ✓If all your products are available etc…
Don't forget to add your time zone!
Fill out your "Instructions" and "Max number of messages" Section
In this section, give Nerdy Panda specific instructions on how to behave with customers — what to do, what to avoid, and how to handle different situations.
Use the playground feature on your dashboard to test how the bot replies without having to wait for real messages. Tweak your AI instructions until you are happy with the answers!
- aWe highly recommend using the templates available as a starting point and adjusting them as needed.
- bYou don't need to think of all the possible scenarios yourself — we have already included certain instructions that will take care of a lot of things.
- cOnly insert a rule once you see a reply that wasn't the way you wanted it. You don't want to clutter your instructions with unnecessary information!
- dExamples of what you can include in your instructions:
- ✓Your goal is to get people's phone number after checking if they are a qualified lead.
- ✓Never accept or reject offers people make, always say you need to ask the supervisor and say you will get back to them.
- ✓Don't agree on a time to view the property, ask when would it suit them and if you can have their phone number.
- ✓When answering the first question ask them what their budget is.
- eThings you should NOT insert in the instructions:
- ✕Avoid telling the bot the exact answers it should send — e.g. "Yes, it is available, would you like to see it?"
- ✕Avoid giving the bot past conversations. This just clutters things and makes it harder to achieve what you want.
- fIf you have questions send us a message and a real person will reply ASAP!
We recommend setting the max number of messages per conversation to make sure no user uses up more messages than needed.
Create a Listing on Your Dashboard for Each Listing on your FB Marketplace
- aLoad all your Facebook Marketplace listings directly onto your dashboard by just inserting your FB Marketplace profile. This information will be part of Nerdy Panda's knowledge base. Every time you update your listings on FB you need to sync them on your dashboard.
- bUse the "Listing AI Instructions" to override your general AI instructions. For example: in your general AI instructions you can tell it not to negotiate price, but if you want to sell one particular listing fast you can make the price for that particular listing negotiable by inserting it in the "Listing AI Instructions". As a result, Nerdy Panda will only negotiate the price of that particular listing — no other.
Test Your Auto Replies
- aUse the playground feature to test the quality of the answers and modify the AI instructions until Nerdy Panda behaves the way you want it to. Send us a message if you have any questions!
Customers' Testimonials
No worries, it's a fantastic solution. It was the missing piece to my lead generation that has made it fully automated and I love it!
The instant responses are customer-friendly and a good way to separate the more serious clients. So definitely saving massive time due to this feature! Thanks, Nerdy Panda!
This app is a game changer for my business! Simply said, I couldn't make it without Nerdy Panda. Awesome work guys and thank you for the great customer service
Setup was simple and straightforward. I followed the steps in the videos on the website and was up and running in a few minutes. Even if I simply used this to respond to 'Is this available' messages it would get 5 stars, but the power of this chat bot is impressive. Setup can take a bit of trial and error to get the cues just right. This extension is great for initial screening. I have mine set to handle the first 4 messages as they are almost all the same.
Works great so far! Finally a way to use AI to respond automatically on FB marketplace! Great customer support
Great and fast communication, these guys are professional on every level
Great service, very satisfied. I was skeptical at first about it working but it did and any problem I had the owner was fast to solve. Recommend this for anyone with a business on marketplace!!
Frequently Asked Questions
Can someone help me set everything up correctly?
Sure! Subscribe to the Growth plan or higher and book a call with our team — we'll help you get everything configured correctly.
Can I connect multiple Facebook accounts to the same Nerdy Panda account?
Yes. When loading your listings use the "Update listings" button instead of the "Sync listings" button.
Does my computer need to be on for the extension to work?
Yes, your computer needs to be on, the tab needs to be active, and the browser window needs to be open. You can place a second browser on top so you can work on other things while Nerdy Panda is running.
Can you help me with my AI instructions?
Sure! Send us a message and a real person will reply ASAP.
Can I send leads coming from Facebook Marketplace to my CRM?
Absolutely. The easiest way is to insert your CRM's Inbound Lead Email Address into the "Recipient Email(s)" field in the Leads section of your Nerdy Panda Dashboard. Otherwise send us a message to use our API.